Thank you very much for your exceptional customer service as related to my Pack's order of Plaque Kits (with arrow and nameplates). The delivery was very prompt AND I am quite pleased with the kit quality. The basswood is smooth and clean, the arrows are especially authentic, and the nameplates are crisp and easy to read. Also, the directions that are included are easy to follow! I can not wait to show our Pack Parent's our purchases. Great Customer Service is hard to find today. You exceeded my expectations on all accounts! Thanks for having such a wonderful product for a very important and special event in my /our son's lives.